Frequently Asked Questions

Everything you need to know about your Aurena Jewelry experience.

What materials are used in Aurena Jewelry?

We use high-quality materials including 18k gold vermeil, sterling silver, and ethically sourced gemstones. All our pieces are hypoallergenic and nickel-free to ensure they are safe for sensitive skin.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping can take 7-14 business days depending on your location and customs processing.

What is your return and exchange policy?

We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings are final sale unless they arrive defective.

Does my jewelry come with a warranty?

Yes, every Aurena piece is covered by a 12-month warranty that protects against manufacturing defects. This does not cover normal wear and tear, accidental damage, or lost items.

How should I care for my jewelry?

To maintain the shine of your jewelry, avoid contact with perfumes, lotions, and water. Store your pieces in the provided Aurena pouch in a cool, dry place when not in use.

Can I track my shipment?

Absolutely. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.